Delivery

The Seller offers the possibility of delivering Products using courier services. In the Order form, the Customer can choose from the available options for the entity delivering the Order.
The Seller offers the following delivery methods:

• courier shipments via DHL (1-3 work days)
• courier shipments via FEDEX (1-3 work days)

The Seller provides the cost of each available delivery option in the Order form.
The shipping time is indicated in the Order confirmation. This time is given in business days, i.e., from Monday to Friday, excluding public holidays. The shipping time is the estimated period from the conclusion of the Sales Agreement to the time the package with the Products is handed over to the courier service.
The total delivery time to the Customer consists of the shipping time and the delivery time by the courier company (depending on the Customer’s choice).
Courier companies have their own regulations regarding the method and timing of delivery services, as well as any complaints related to these services. Before choosing a delivery provider, it is advisable to review these regulations on the courier companies’ websites.
If circumstances arise that prevent the shipment from being sent on time, the Seller undertakes to promptly notify the Customer, stating the reason for the delay and the expected delivery time.

Right to Withdraw from the Sales Agreement / Returns

A Customer who is a Consumer or an Entrepreneur with Consumer Rights, who has concluded a contract via the Online Store, may withdraw from the Agreement within 14 days without giving any reason and without incurring costs, except for the costs mentioned below. In case of withdrawal, the Agreement is considered not concluded.

The right to withdraw from the Agreement does not apply to a Customer who is an Entrepreneur.

To submit a declaration of withdrawal from the Agreement, the Customer may use the template declaration, which is Annex 1 to these Terms and Conditions. Using the template is not mandatory.

The right to withdraw from the Sales Agreement may be exercised by the Customer by sending a withdrawal declaration (using the template in Annex 1 to the Terms and Conditions or any other statement clearly indicating the intention to withdraw from the Agreement) to the address customercare@branchestore.com .

The deadline for submitting the withdrawal declaration is considered met if the declaration is sent before the deadline expires, i.e., by sending an email.

The Seller will promptly confirm the receipt of the Customer’s withdrawal declaration on a Durable medium.

The period for submitting a declaration of withdrawal from the Sales Agreement starts:

• for Agreements where the Seller delivers the Product and is obligated to transfer ownership – from the day the Product is taken into possession by the Customer or a third party indicated by the Customer other than the carrier;
• for Agreements covering multiple Products that are delivered separately, in batches, or in parts – from the day of taking possession of the last Product, batch, or part;
• for Agreements involving the regular delivery of Products for a fixed period – from the day of taking possession of the first Product;
• for other Agreements – from the day the Agreement is concluded.

The right to withdraw from the Agreement does not apply to agreements:

• for the provision of services, for which the Customer is required to pay a price, if the Seller has fully performed the service with the Customer’s explicit prior consent, who was informed before the service began that they would lose the right to withdraw once the service was completed, and acknowledged this;
• where the subject of the service is a non-prefabricated Product, manufactured according to the Customer’s specifications or intended to meet their individualized needs;
• where the subject of the service consists of Products that, after delivery, due to their nature, are inseparably connected with other Products;
• In cases where the Customer expressly requested the Seller to visit them for urgent repair or maintenance; if the Seller provides additional services beyond those requested by the Customer or delivers goods other than spare parts necessary for the repair or maintenance, the Customer retains the right to withdraw from the contract concerning the additional services or goods;
• For the provision of services for which the Customer is obliged to pay, where the Customer expressly requested the Seller to visit them for a repair, and the service has already been fully performed with the Customer’s explicit and prior consent.

In the event of exercising the right to withdraw from the Sales Agreement, the Customer is obligated to return the Product in question immediately, but no later than 14 days from the day of submitting the withdrawal declaration. To meet this deadline, it is sufficient for the Customer to send or deliver the returned Product to the address ul. Pańska 73 lok. 104, 00-827 Warsaw.

The Seller shall promptly, and no later than 14 days from the date of receiving the Customer’s statement of withdrawal from the Sales Agreement, refund all payments made by the Customer, including the purchase price of the Goods and the delivery costs (if the Customer incurred such costs). The Seller will not issue a refund if the Customer declares they prefer to receive points as Store Credit, as referred to in Chapter XVIII of these Terms and Conditions.

The Seller may withhold the refund of payments received from the Customer until the Product is received back.

The Customer is liable for any reduction in the value of the Goods resulting from their use beyond what is necessary to determine the nature and essential characteristics of the Goods.
The Seller will reduce the refund amount in proportion to the decrease in the value of the Goods caused by the Customer’s use beyond what is necessary to determine their nature and essential characteristics. If such use renders the Goods unfit for their intended purpose, the Seller has the right to refuse the refund and return the Goods to the Customer.

The Seller is not obligated to refund the Customer for additional costs incurred as a result of the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Online Store.

If the Agreement covered more than one Good and the Customer withdraws from the Agreement only in part (concerning certain Goods), the Seller is entitled to refund the delivery costs proportionally to the extent of the withdrawal. In such a case, the Seller will refund the portion of the delivery costs corresponding to the number of returned Goods in relation to the total number of Goods covered by the Agreement.

The Seller will refund the payment using the same payment method that the Customer used when paying for the Product, unless the Customer agrees to another refund method, which does not involve any additional costs for the Customer.

If the refund is based on information provided by the Customer, the Customer must provide the Seller with complete and accurate data necessary for the Seller to process the refund.

When the Customer withdraws from the Agreement, any related additional agreements concluded by the Customer will expire if the performance under those agreements is carried out by the Seller or a third party based on an arrangement with the Seller. The Customer does not bear any costs related to the expiration of these agreements, except for the costs specified above. If the additional agreement was concluded with a third party, the Seller will inform that party of the Customer’s withdrawal from the Agreement.

This section of the Terms and Conditions constitutes a notice of the right to withdraw, in accordance with the Consumer Rights Act.