Delivery

The Seller offers the possibility of delivering Products using courier carriers. In the Order form, The Customer can choose the company delivering the Order from the options made available in the Order form.

The Seller offers the following delivery methods:

• courier shipments via DHL within Poland (1-3 working days)
• courier shipments via DHL within the European Union (2-5 working days)

The Seller provides the cost of each available delivery option in the Order form.

The shipping time is indicated in the Order confirmation. This time is given in business working days, i.e., from Monday to Friday, excluding public holidays. The shipping time is the estimated period from the conclusion of the Sales Agreement to the time the package with the Products is handed over to the courier service.

The total delivery time to the Customer consists of the shipping time and the delivery time by the courier company (depending on the Customer’s choice).

Courier companies have their own regulations regarding the method and timing of delivery services, as well as regarding any complaints related to these services. Before choosing a delivery provider, it is advisable to review these regulations on the courier companies’ websites.

In case of unforeseen events making the shipments impossible to be sent on time, the Seller is obliged to notify promptly the Customer, explaining the reason for the delay and the expected delivery time.

Right to Withdraw from the Sales Agreement. Returns

A Customer who is a Consumer or an Entrepreneur with Consumer Rights, who has finalized a contract via the Online Store, may withdraw from the Agreement within 14 days without giving any reasons and without incurring costs, except for the costs mentioned below. In case of withdrawal, the Agreement is considered not finalized.

The right to withdraw from the Agreement does not apply to a Customer who is an Entrepreneur.

In order to submit a declaration of withdrawal from the Agreement, the Customer may use the template declaration, which is Annex 1 to these T&C’s, however using the template is not mandatory.

The right to withdraw from the Sales Agreement may be exercised by the Customer by sending a withdrawal declaration (using the template in Annex 1 to the Terms and Conditions) or any other statement clearly indicating the intention to withdraw from the Agreement to the address customercare@branchestore.com .

The deadline for submitting the withdrawal declaration is considered met if the declaration is sent before the deadline expires, i.e. before sending the email or a registered parcel.

The Seller will promptly confirm the receipt of the Customer’s withdrawal declaration in a document in the PDF format.

The period for submitting a declaration of withdrawal from the Sales Agreement starts:

• for Agreements where the Seller delivers the Product and is obliged to transfer ownership – from the day the Product is taken into possession by the Customer or a third party indicated by the Customer other than the carrier
• for Agreements covering multiple Products that are delivered separately, in batches, or in parts – from the day of taking possession of the last Product, batch, or part
• for Agreements involving the regular delivery of Products for a fixed period – from the day of taking possession of the first Product
• for other Agreements – from the day the Agreement is finalized.

The right to withdraw from the Agreement does not apply to agreements:

• for the provision of services, for which the Customer is required to pay a price, if the Seller has fully performed the service with the Customer’s explicit prior consent, who was informed before the service began that they would lose the right to withdraw once the service was completed, and acknowledged this
• where the subject of the service is a custom Product, manufactured according to the Customer’s specifications or intended to meet their individualized needs
• where the subject of the service consists of products which, due to their nature, are inseparably combined with other products after delivery
• where the subject of the service consists of a product delivered in sealed packaging, which cannot be returned after the packaging is opened due to health protection or hygiene reasons, if the packaging was opened after delivery.

In the event of exercising the right to withdraw from the Sales Agreement, the Customer is obliged to return the Product in question immediately no later than 14 days from the day of submitting the withdrawal declaration. To meet this deadline, it is sufficient for the Customer to send the returned Product ot bring it in person to the address: Branché ul. Pańska 73 lok. 104, 00-834 Warsaw, Poland before the deadline expires.

The Seller shall promptly, but no later than within 14 days from the date of receiving the returned Products, refund all the payments made by the Customer, including the purchase price of the Product and the delivery costs of the Product to the Customer (if such a cost was incurred by the Customer). The Seller will not issue a refund if the Customer chooses the refund in the form store credits, as described in Chapter XVIII of these T&C’s.

Products that are dirty, damaged (including scratched), altered (e.g., tailored), show visible signs of use, have a strong odour (e.g. of cigarettes) or have had their authenticity tag removed, are not eligible for return. For hygiene reasons, earrings are also non-returnable.

The Seller is not obliged to refund additional costs incurred by the Customer if the Customer chose a delivery method other than the least expensive standard delivery method offered by the Online Shop.

If the Agreement covered more than one Product and the Customer withdraws from the Agreement only in part (in relation to some of the Products covered by the Agreement), the Seller is entitled to refund the delivery costs proportionally to the extent of the withdrawal. In such a case, the Seller will refund the portion of the delivery costs corresponding to the number of returned Products in relation to the total number of Products covered by the given Agreement.

The Seller will refund the payment using the same payment method used by the Customer when paying for the Product.

If the refund is based on information provided by the Customer, the Customer must provide the Seller with complete and accurate information necessary for the refund. 

The Customer bears the costs of returning the Product to the Online Shop. 

Upon the Customer’s withdrawal from the Agreement, any related additional agreements entered into by the Customer shall also terminate. This includes the agreements carried out by the Seller or a third party under an arrangement with the Seller. The Customer will not incur any costs related to the termination of these agreements, except for the costs specified above. If the additional agreement was concluded with a third party, the Seller will inform that party of the Customer’s withdrawal from the Agreement.

This chapter of the T&C’s constitutes an instruction on the right of withdrawal, in accordance with the Consumer Rights Act.